Refund policy
At Style And Sip, we want you to have a positive shopping experience. If you are not satisfied with your purchase, please review the following refund and return policy.
1. Return Period
We accept eligible returns within 30 days of delivery.
If more than 30 days have passed since your order was delivered, we may not be able to offer a return or refund.
2. Return Eligibility
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Not show signs of wear, damage, or alteration.
- Be returned with its original packaging, where applicable.
- Include all applicable accessories, parts, and materials that came with the product.
Certain products may have additional eligibility requirements based on their nature.
3. How to Request a Return
To request a return:
- Contact us at supportstyleandsip@gmail.com within the applicable return period.
- Provide your order number, the item you wish to return, and the reason for the return.
- If your request is approved, we will provide you with instructions for returning the item.
- Package the item securely to help prevent damage during return shipping.
- Ship the item according to the return instructions provided by our support team.
Please do not send a return to an address without first contacting us and receiving return instructions.
4. Return Shipping Costs
Unless the return is due to an incorrect, damaged, or defective item received from us, the customer may be responsible for return shipping costs.
If the return is caused by our error or a defective product, please contact us before returning the item so we can provide appropriate instructions.
5. Inspection and Refunds
Once we receive your returned item, it will be inspected to determine whether it meets our return requirements.
If the return is approved:
- The refund will generally be issued to the original payment method.
- The refund will cover the eligible purchase amount.
- Original shipping charges may not be refundable unless required by applicable law or the return is due to our error.
- The time required for the refund to appear in your account depends on your bank or payment provider.
6. Exchanges
We do not guarantee direct exchanges.
If you would like a different product or variation, you may be asked to return the original eligible item and place a new order.
Please contact us before returning an item so we can provide the appropriate instructions.
7. Non-Returnable Items
Certain products may not be eligible for return, including:
- Gift cards.
- Downloadable or digital products.
- Personalized or customized items.
- Products marked as Final Sale.
- Certain hygiene or personal-care products where applicable.
- Perishable products, where applicable.
Product-specific return restrictions will be communicated on the relevant product page where applicable.
8. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging, where applicable.
We will review the issue and work with you to determine an appropriate solution, which may include a replacement, refund, or other resolution.
9. Refund Delays
If your refund has been approved but has not yet appeared in your account, please allow additional processing time for your payment provider or bank.
If you have not received your refund after the applicable processing period, please contact us at supportstyleandsip@gmail.com.
10. Contact Us
If you have any questions about our Refund Policy or would like to request a return, please contact us:
Style And Sip
Email: supportstyleandsip@gmail.com
Website: styleandsip.store
We appreciate your business and will do our best to make the return and refund process as simple and helpful as possible.